1. Processing Time
1.1. The processing time for each order may vary slightly depending on the characteristics of the product, stock level,product origin and any special packaging requirements.
1.2. Every effort shall be made to process your order within the shortest time frame on the same day as the order.
1.3. At Katling, we have an efficient information system which ensures accuracy of all the order related data, however isolated errors or faults may occur and may result in processing delays. At the time of such an event, customers will be notified at the most appropriate time.
1.4. Public holidays may affect the processing time due to the unavailability of 3rd party services. e.g. Shipping Service provider closed on Christmas day.